Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping timeframe for electronics?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do my gadgets come with a warranty?
Yes, all electronic products purchased from imagi include a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened items?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund.
Are the products sold on imagi authentic and brand new?
Absolutely. We partner directly with authorized distributors to ensure every item is 100% authentic, factory-sealed, and brand new.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our real-time tracking portal.