Returns & Exchanges
At Imagi, we want you to be completely satisfied with your high-performance electronics. If your purchase doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your Imagi account, navigate to your order history, and select the items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a valid return processing.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; ensure you keep your tracking receipt for reference.
Receive Refund or Exchange
Once our technical team inspects the device and confirms its condition, we will process your refund to the original payment method or ship your replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing